Library Computer Support
What We Support
The Information Commons Operations group is a UofT Libraries department providing support for:
- technologies supporting Library user activities in:
- Library computer access facilities,
- Library instructional labs,
- Library group-study spaces.
- technologies supporting Library staff activities in the:
- John W. Graham Library at Trinity College,
- John M. Kelly Library at St Michael's College,
- Pontifical Institute of Mediaeval Studies Library,
- Information Commons department.
The technologies we support include:
- computers (including peripherals and software),
- scanners,
- printers,
- photocopiers,
- 3D printers (FDM),
- audio-visual equipment in Library instructional and group-study spaces.
What We Don't Support
Our group is unable to provide support for:
- Institutional services (email, Microsoft 365, authentication problems).
Please contact the Information Commons Help Desk at: - Library staff technology activities in the Central Library.
Please contact Library ITS Staff Workstation Support at: - Classroom AV support
Please contact the Tech2U program.
Requesting Service
Support can be requested via our OneStop Support Service e-mail or phone numbers.
Requests will be handled by one of the Tier 1 support contacts and, as necessary, escalated to the Tier 2 support contact or Supervisor.
Requests will be issued a tracking number and you will be kept informed of the Request status (technician assignment and resolution progress) by e-mail.
Urgent requests should be directed to the OneStop phone number. If the On-Call technicians are occupied and can't be reached, please feel free to escalate your request directly to the Tier 2's or the Supervisor.
Schedule
On-call duties are assigned on a rotating schedule. This allows all support staff to remain familiar with all our clients and sites. When not on-call, our technicians will be working on projects and completing previously assigned Service Requests.
ONESTOP SUPPORT SERVICE
Monday - Friday
8:45 a.m. to 5:00 p.m.
T: 416-978-0429
E: icicle.support@utoronto.ca