Library Computer Support

What We Support

The Information Commons Operations group is a UofT Libraries department providing support for:

• technologies supporting Library user activities in:
  • Library computer access facilities,
  • Library instructional labs,
  • Library group-study spaces.
• technologies supporting Library staff activities in the:
  • John W. Graham Library at Trinity College,
  • John M. Kelly Library at St Michael's College,
  • Pontifical Institute of Mediaeval Studies Library,
  • Information Commons department.

The technologies we support include:

• computers (including peripherals and software),
• scanners,
• printers,
• photocopiers,
• 3D printers (FDM),
• audio-visual equipment in Library instructional and group-study spaces.

What We Don't Support

Our group is unable to provide support for:

• Institutional services (email, Microsoft 365, authentication problems).
  Please contact the Information Commons Help Desk at:
  • 416-978-4357 (978-HELP),
  • help.desk@utoronto.ca,
  • the Information Commons portal at the University of Toronto ESC.
• Library staff technology activities in the Central Library.
  Please contact Library ITS Staff Workstation Support at:
  • 416-978-5555,
  • itshelp@library.utoronto.ca.
• Classroom AV support
  Please contact the Tech2U program.

Requesting Service

Support can be requested via our OneStop Support Service e-mail or phone numbers.

Requests will be handled by one of the Tier 1 support contacts and, as necessary, escalated to the Tier 2 support contact or Supervisor.

Requests will be issued a tracking number and you will be kept informed of the Request status (technician assignment and resolution progress) by e-mail.

Urgent requests should be directed to the OneStop phone number. If the On-Call technicians are occupied and can't be reached, please feel free to escalate your request directly to the Tier 2's or the Supervisor.

Schedule

On-call duties are assigned on a rotating schedule. This allows all support staff to remain familiar with all our clients and sites. When not on-call, our technicians will be working on projects and completing previously assigned Service Requests.