Library Computer Support

What We Support

The Information Commons Operations group is a UofT Libraries department providing support for:

  • technologies supporting Library user activities in:
    • Library computer access facilities,
    • Library instructional labs,
    • Library group-study spaces.
  • technologies supporting Library staff activities in the:
    • John W. Graham Library at Trinity College,
    • John M. Kelly Library at St Michael's College,
    • Pontifical Institute of Mediaeval Studies Library,
    • Information Commons department.

The technologies we support include:

  • computers (including peripherals and software),
  • scanners,
  • printers,
  • photocopiers,
  • 3D printers (FDM),
  • audio-visual equipment in Library instructional and group-study spaces.

What We Don't Support

Our group is unable to provide support for:

Requesting Service

Support can be requested via our OneStop Support Service e-mail or phone numbers.

Requests will be handled by one of the Tier 1 support contacts and, as necessary, escalated to the Tier 2 support contact or Supervisor.

Requests will be issued a tracking number and you will be kept informed of the Request status (technician assignment and resolution progress) by e-mail.

Urgent requests should be directed to the OneStop phone number. If the On-Call technicians are occupied and can't be reached, please feel free to escalate your request directly to the Tier 2's or the Supervisor.


On-call duties are assigned on a rotating schedule. This allows all support staff to remain familiar with all our clients and sites. When not on-call, our technicians will be working on projects and completing previously assigned Service Requests.


Monday - Friday
8:45 a.m. to 5:00 p.m.

T: 416-978-0429